Processing & Postage Timeframes

STANDARD ORDER PROCESSING TIMES (NON-PEAK):

As all products are printed to order, please allow up to 2 to 10 working days for us to print your items.

PLEASE NOTE – Processing times will extend past those quoted during super busy times such as Christmas so please leave enough time to ensure that you receive your order by your required date. If you do need your item in a hurry please use our rush order service.

Please be patient during the Christmas Period. We get really busy, and normal processing timeframes may extend over this time.

RUSH ORDERS

Rush orders need to be placed by midday to be dispatched by next business day. The rush order option refers only to processing/printing and DOES NOT include express shipping. Shipping options are selected on the checkout separately; if you need it in a hurry, be sure to opt for Express post postage as well.

SHIPPING COSTS

Almost all parcels sent to Australian addresses are sent using a combination of Australia Post eParcel, Couriers Please, Fastway and TNT. Tracking and signature on delivery are available on most articles. For international orders, we use International Airmail service (NO tracking, NO signature on delivery), Registered Post (Signature on delivery only), Pack ‘n Track (Tracking only) and ExpressCourier International which provides both tracking and signature on delivery, and is delivered in 2-4 business days to most locations worldwide. Furry Peeps does not accept responsibility on any lost articles, or items that are damaged in transit due to the handling of the carrier (Auspost or other). You may add domestic (Australian) postage insurance for $2.50 per $100 (contact us for international postage insurance quote), which can be arranged by contacting [email protected] before your order has been marked completed or articles dispatched.

SHIPPING TIMES

Once your order has been processed/printed and is ready for shipping, you will receive and email containing a tracking number. Furry Peeps uses the eParcel service via Australia post (unless otherwise specified on your order). Please visit the Australia Post website for postage timeframes. If you are not at home at the time of delivery and the driver feels that your item is unsafe to leave, your item will be carded and left at your local post office for collection. Please enter specific delivery instructions during the checkout process under Order Notes box (e.g. Please leave on the front porch if not at home.).

INTERNATIONAL SHIPPING

Most countries are already configured within our system, and postage will be calculated at the checkout. If your country is not available please contact us here so that we can include it. The customer is responsible for any duties, charges, taxes or otherwise payable. If you do not wish to pay import duties when received, then 100% cancellation fees apply, and return postage costs may also be payable.

TRACKING

When your order has been processed, a confirmation email will be sent advising shipping and tracking details. Please use the tracking number provided to you to track your item here: http://auspost.com.au/track/ or contact Australia Post on 13 13 18 and quote your tracking number.

INCORRECT DELIVERY ADDRESS / RETURNED OR UNDELIVERABLE PARCELS

If an incorrect delivery address is provided or a parcel is returned to us as uncollected or undeliverable, standard shipping rates will apply for re-delivery, and the returned parcel charge will also be passed on to the customer. If you do not wish to pay for the redelivery, then a 100% cancellation fee will apply to your order.

LOST ITEMS

If your item has not been delivered please contact Australia Post on 13 13 18 and quote your tracking number or contact us quoting your order number